This policy explains what personal data Earshot collects, why, who it's shared with and the choices you have. Earshot is run by STRAVIX AI TECHNOLOGIES LLP (“we”, “us”), which decides how this data is used.
STRAVIX AI TECHNOLOGIES LLP (LLPIN ACN-3153)2078, A/p Pirangut, Nikte V, Paud, Mulshi, Pune, Maharashtra 412108, India
Privacy questions and requests: [email protected]
What we collect
From you and your team
- Account details: name, work email, a hashed password and your team role.
- Your company's setup: its website, the ideal customer profile you approve, your listeners' settings, the Slack channels you connect and the people who get the daily email.
- How you use alerts: the feedback you give (useful, wrong fit, contacted) and changes you make in the app, which we log for security.
- AI agents you connect: the connection itself and a log of what each agent did, kept for 90 days.
- Billing: what you bought and when. Card payments are handled by our payment provider; we never see or store card numbers.
- Messages you send us, such as support emails.
Automatically
- Technical data such as IP address, browser and device type, and server logs.
- Product analytics: pages viewed, clicks and errors, so we can see what works and fix what breaks.
From public sources, about other people
To find buying signals, Earshot reads public posts, news, job listings and company announcements. These can include the name or username of the person who wrote them. We collect only what is already public, use it only to show the signal to the customer who asked for it, and delete it on request. If you appear in a signal and want it removed, email [email protected].
How we use it
- To run Earshot: find signals, score them against your ideal customer and deliver alerts to Slack, email and your AI agents.
- To bill you and keep accounts and records the law requires.
- To keep the service secure, prevent abuse and investigate problems.
- To improve the product, using your feedback and usage data.
- To send service emails, such as confirmations, alerts and notices about your account.
We don't sell personal data and we don't use it for advertising. In the EU and UK, we rely on our contract with you to run the service, our legitimate interests for security, analytics and processing public posts, legal obligations for records, and your consent where we ask for it.
Who we share it with
We share personal data only with providers that help us run Earshot, under contracts that limit how they use it:
- Cloud hosting and database providers
- AI model providers, which read signals and your ideal customer profile to score them
- Search and data providers, which receive the searches your listeners run
- Email delivery, product analytics and error monitoring providers
- Our payment provider
- Slack and the AI agents you choose to connect
A current list of our sub-processors is available on request at [email protected]. We may also share data when the law requires it, or with a buyer if our business is sold, under the same protections.
Where it's stored
Earshot's servers and database are in Singapore, and some providers process data in other countries, including the United States. When data leaves the EU or UK, we rely on safeguards such as the European Commission's standard contractual clauses.
How long we keep it
- Account, setup and signal data: while your account is open. When it closes, we delete your company's data within 30 days.
- AI agent activity logs: 90 days.
- Billing records: as long as Indian law requires.
- Server logs and analytics: for a limited period for security and product work.
Cookies
We use a cookie to keep you signed in, which the app needs to work, and our product analytics stores an identifier in a cookie and your browser's storage to count visits and sessions. We don't use advertising cookies or trackers.
Your rights
Depending on where you live, you can ask us to:
- Give you a summary or a copy of your personal data
- Correct or update it
- Delete it
- Withdraw consent you gave us
- Object to or restrict how we use it, and move it to another service (EU and UK)
- Nominate someone to act for you if you can't (India)
Email [email protected] and we'll reply within 30 days. In the EU or UK you can also complain to your local data protection authority.
Grievance officer
Under India's Digital Personal Data Protection Act, you can raise a grievance with our Grievance Officer at [email protected]. We'll acknowledge it and respond within the time the law sets.
Security
Data is encrypted in transit, access is limited to people who need it, and secrets such as your own API keys are stored encrypted. No system is perfectly secure; if a breach affects you, we'll tell you and the authorities as the law requires.
Children
Earshot is a business tool for people 18 and over. We don't knowingly collect data from children.
Changes
We'll update this page when our practices change and change the date above. If a change is significant, we'll tell account owners by email before it takes effect.